FAQ

Q1: Do you have an independent R&D team?
A: Yes. The R&D team has more than 30 people and has obtained more than 140 technical innovations and appearance patents.

Q2: Does your product really have UPS 0-second switching function?
A: Yes. When an additional inverter is added, it can be applied to zero-second switching UPS.

Q3: What is the battery grade?
A: We use a brand-new EV-grade battery designed with automotive-grade LFP battery cells to meet strict commercial needs. Support 5+ global safety certifications and annual usage of more than 30 million.

Q4: When is the delivery time for samples and mass production? Delivery terms?
A: Samples: Brand samples 3 to 7 days after payment by express; OEM/ODM samples need to be discussed in detail; OEM/ODM orders take 7 to 45 days.

Q5: About payment terms?
A: 100% payment before shipment (bulk orders need to pay a 30% deposit before sending), we accept TT, PayPal, Western Union, etc.

Q6: Do you have overseas warehouse? Delivery time?
A: Yes, it will be shipped within 48 hours after full payment.

Q7: Can I be a distributor? What support can you provide? What are the conditions?
A: You are very welcome to become our partner. We provide one-to-one technical support as well as strict after-sales guarantee. As there are already exclusive agents in some areas, please contact our sales department for available areas.